There were two different eDocs issues over the last week.

The first issue was the loss of access due to license cleanup. We were desperately close to the max on our available licenses so we had to cleanup some unused licenses. We ran a script that targeted users with no files in their personal eDocs directory. We were able to release 2600 licenses from the system but some people who did not have anything in their personal directories lost access to their department folders. None of the files from the department directories have been removed, only the access to those individuals that had nothing in their personal folder. Department directory administrators can add those individuals that lost their access back to the directory without the loss of data. In order to eliminate this problem in the future please have all users of the department directories upload a file to their personal edocs account so that the script will skip them for removal in the future.

The second issue was with the upgrade of edocs from 7.1 to 7.2. After the upgrade, Windows XP users are no longer able to map a network drive. The reason this occurred is because Windows XP does not support encrypted authentication for mapped drives. For security reasons eDocs 7.2 eliminated the ability to authenticate with plain text passwords, thus removing the ability for Windows XP to map a drive. We have a 30 day trial version of a software provided by xythos (the company that makes eDocs), that we can use to help XP users map a drive while we work on a permanent solution.