Emergency Notifications April 19 2011

Whenever an event like this occurs we should take a moment to evaluate what went well and what didn’t. Knowing how things worked or didn’t allows us to improve.

The “Informacast” campus wide broadcast worked in some cases and in others it did not. This service should broadcast the message from every Cisco IP phone on campus. We are investigating why there was intermittent service, some phones did not play the message. We will monitor Informacast and see if it is getting updates from the Cisco UCM server, and will plan some testing for after the semester.

My understanding is that the text messages went out just fine using the “MyStateUSA” service. I received 3 or 4 messages from the UIS police on my cell phone. There were some issues with the emails that followed, but I don’t know the details.

Good that we have the systems in place and that the police were able to use them when needed, bad that they were needed.

Jamie Voyles
HSB 119
217 206-7840

2 thoughts on “Emergency Notifications April 19 2011

  1. jsant1

    Email Alerts- We noticed that some of the email alerts were not arriving as quickly as the text alerts. The mystateusa address is whitelisted in the Barracuda but there were some issues with the connection rate settings on the new Exchange 2010 MTA servers that were slowing the delivery of the email alerts from mystateusa.com. We have raised some limits to improve the timeliness of the email delivery for the alerts.

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