Monthly Archives: April 2011

Draft Guidelines for ITS Services Status Blog

Below is a link to a draft document outlining the usage and maintenance guidelines for the ITS Services Status blog. I am asking everyone to take a look at it and provide feedback on it. Do these guidelines make sense? Is there something important missing? What could be done to make the ITS Service Status Blog more successful? Please let me know what you think, especially if you have any reservations of any kind.

Please post your comments about the guidelines here for others to see as well. If that is not possible, e-mail them to me and I’ll post them for you.



Lunch with Andrew Fitzpatrick

Hi all,

As you are aware, Andrew Fitzpatrick is leaving us as of April 28th to accept a position at Horace Mann.  We are planning to meet for lunch at La Fiesta (2830 Stevenson Dr.) on Tuesday, April 26th  at 11:30 am to wish Andrew well and good luck at his new job.  If you would like to meet for lunch, please RSVP by the end of day on Friday, April 22nd so I can make any necessary arrangements with La Fiesta.   Thanks.

Kelly Walraven

Lync Pilot Status

Thanks to everyone who has installed and tested Lync so far.  Most features of Lync are up and functioning properly.  We still need to finish implementing a few components such as conferencing and certain voice features, but almost everything is functioning.

If you find anything that you think is not working properly, or if you have any comments please let us know.  We expect to finish up the testing phase by the end of June.

We would especially like feedback from users regarding the PC-to-PC calling features which can be done with USB headsets and webcams.  Does it work well?  And are the different calling features available in Lync and the Cisco phone plugin confusing from an end-user perspective?

Any discussion of benefits/drawbacks is welcome.

Business Objects Latest Release

If anyone is thinking of testing the new version of Business Objects Desktop Intelligence, I would recommend waiting. Michelle Bergman informed me that there have been some issues when using the newest version of Business Objects from outside the AITS VPN. The latest version is scheduled to be officially released in June of this year.


Goodbye Andrew Fitzpatrick

Andrew Fitzpatrick has accepted a position with Horace Mann.

His last day at UIS is April 28. Andrew is very talented and has contributed much to ITS these past few years. He will surely be missed, and we wish him well in his future professional endeavors.

IAM Project Approved

As an update, the University-wide proposal for implementing a unified identity and access management (IAM) system has been approved. This is good new for UIS, as it will help resolve some long-standing support issues such as password synchronization and management.

The RFP is on the street now, with vendor presentations and proposal evaluation to follow within the next few months. The goal is to begin the work of implementing a system this summer.


The Identity and Access Management (IAM) project was presented and officially approved by the AAMT on Friday. At this time we have cleared the University requirements for this project to move forward.  On behalf the CAV, thank you for your support and sponsorship of this project. We look forward to truly resolving the IAM issues and improving our users experience throughout the University.

Thank you,

Amin Kassem
Associate Director for Deployment, EAI, and Enterprise Architecture
Administrative Information Technology Services (AITS)
University of Illinois