Monthly Archives: August 2011

My After-Hours Contact Info

If there is an urgent IT issue that affects the campus that takes place after normal office hours, please feel free to call my cell phone at (217) 299-7722 so that I may be able to post an update on the ITS status blog and to ensure that someone is aware of and addressing the problem as soon as possible. If I am unable to take the call, please leave a detailed voice mail with a call back number. Thank you.


HSB ramp repairs

The ramp to the delivery door for HSB is going to be repaired.
The contractor intends to begin the work on Tuesday Aug 30, and it may take 2-3 days to complete. Additionally there should not be any heavy traffic on the newly poured concrete for about a week.

Jamie Voyles
HSB 119
217 206-7840

Microsoft Office Software for Home use now available

Good Afternoon,

ITS is pleased to announce availability of Microsoft Office software for purchase and use on employees’ home computers. This program allows current employees to purchase either Microsoft Office 2010 (Windows) or Mac Office 2011 (Mac) for approximately $23. Below is the information you need to purchase the software at this heavily discounted price.

This program limits purchases to one per employee. As this is a continuation of the program that began last year, if you previously purchased Office through this program you will not be able to purchase any additional copies via this method.

Sincerely yours,

ITS Helpdesk
Issues or concerns please contact the UIS ITS Technology Support Center via phone at (217) 206-6000 or email at

[Description: —]
Microsoft Home Use Program Now available
You are now eligible to participate in Microsoft’s Software Assurance Home Use Program (HUP). This program enables you to get a licensed copy of most Microsoft(r) Office desktop PC applications to install and use on your home computer.
Under the Home Use Program, you and our other employees who are users of qualifying applications at work (e.g. Office Enterprise) may acquire a licensed copy of the corresponding Home Use Program software (e.g. Office Enterprise) to install and use on a home computer. You may continue using HUP software while you are under our employment and as long as the corresponding software you use at work has active Software Assurance coverage.
Please note that some product and language versions may not be available at the time you place an order. For up-to-date information on the availability of Home Use Program software, please visit
To access the Microsoft Home Use Program Web site:
1. Go to
2. Select the country to which you want your order to be shipped to and choose the language for viewing the order Web site.
3. Enter your corporate e-mail address and insert the following program code . B490050A9D .
Note: This program code is assigned to our organization for our sole use in accessing this site. You may not share this number with anyone outside our organization.
4. Place your order online, and it will be shipped to the location you have chosen. Please note that a fulfillment fee will be charged to cover packaging, shipping, and handling costs.
We trust you will enjoy this benefit and look forward to your participation.

RAVE Alert Test Today

We will be conducting a test of the RAVE Alerting system today at 1:30 pm. This test will only include ITS employees and students. When the test is executed, everyone should receive an e-mail in their UIS mailboxes within a minute or so. Also, if you have entered additional contact information into your personal Rave profile such as mobile phone number or secondary e-mail addresses, those devices should also receive text/e-mail alerts.

Afterwards, please e-mail Jamie and me to let me know if the test was successful for you and any questions or comments about the process you may have.

Thank you.


Rave Alert Testing Help Needed

In order to perform a test of the Rave text alerting system, we need as many ITS folks as possible to log into the Rave system and enter in their mobile phone numbers, numbers that can receive text messages. Due to tight time constraints, we need this done as soon as possible. We are hoping to perform the test today or tomorrow.

To log into Rave, go to and log in using your UIS NetID and password. In the default “My Account” tab, find “Mobile Phones” and click on Add, then follow the prompts.

Please let me know if you have any questions.


Updated E-mail Service Fee Policy

The e-mail service fees policy on our ITS website will soon be updated to that shown at the bottom of this post. If a request comes to you involving increasing e-mail storage limits, please refer them to the HelpDesk, who will ensure the policy is applied consistently.

If you have any questions, please let me know.




The UIS campus employee email system is currently Microsoft Exchange 2010. One mailbox with 2 GB of email storage space is provided to each employee at no charge. Employees that require additional email storage space for academic or administrative needs may submit a request by e-mailing the Technical Support Center ( Requests should include an explanation of the need for additional space and the funding source. Upon approval, up to 5GB of storage may be granted in increments of 1 GB. Only one mailbox is allowed per person.

· Each additional 1 GB of storage space above standard amount: $10 per month

Each department is provided with one mailbox with 500 MB of storage space at no charge. Each departmental mailbox must be assigned to an ‘owner’, someone who is responsible for actively overseeing the mailbox content and usage. Departmental mailboxes that are not actively monitored for new messages may be deleted. Requests for additional storage or additional mailboxes should include an explanation of the need for additional space and funding source. Upon approval, up to 2 GB of storage may be granted in increments of 500 MB per mailbox.

· Each additional 500 MB of storage space above standard amount: $5 per month (per mailbox)

· Additional department Exchange mailboxes – $50 setup, $12 per month (per mailbox)

Verizon Wireless 4G LTE Coming to Central Illinois

The following is an email from Alice Engle our Verizon wireless Rep.
SCHAUMBURG, IL – Verizon Wireless announced today that the company is launching the world’s first large-scale 4G Long Term Evolution (LTE) network in Bloomington/Normal, Champaign/Urbana and Springfield, Ill., on Sept. 15. Already, Verizon Wireless’ 4G LTE network is available in 117 cities across the United States, covering more than 160 million Americans or half the U.S. population. With the new market launches, residents with 4G LTE devices in these areas will be able to take advantage of speeds up to 10 times faster than the company’s 3G network. Verizon 4G LTE smartphones are twice as fast as any AT&T smartphone.

“We are proud to help lead customers across the Bloomington/Normal, Champaign/Urbana and Springfield areas into the 4G LTE wireless broadband world, helping residents, small businesses and local government connect faster and more fully with each other and those outside our community,” said T.J. Fox, president-Illinois/Wisconsin, Verizon Wireless. “Our 4G LTE network is revolutionizing the way people communicate, and we know this connectivity will be a key communications and technology enabler for many years to come.”

Residents of Bloomington/Normal, Champaign/Urbana and Springfield can choose from an array of devices on Verizon Wireless’ 4G LTE network including:
* Smartphones: Revolution(tm) by LG, DROID Charge by Samsung and ThunderBolt(tm) by HTC
* Tablets: Samsung Galaxy Tab(tm) 10.1 with 4G LTE
* Notebooks and Netbooks: HP(r) Pavilion dm1-3010nr Entertainment PC and Compaq(tm) Mini CQ10-688nr with built-in 4G LTE
* Hotspots: Verizon Wireless 4G LTE Mobile Hotspot MiFi(tm) 4510L and Samsung 4G LTE Mobile Hotspot SCH-LC11
* Modems: Verizon Wireless 4G LTE USB Modem 551L and Pantech UML290 USB Modem

Details on all of Verizon Wireless’ 4G LTE devices can be found at

In real-world, fully loaded network environments, Verizon Wireless 4G LTE users should experience average data rates of 5 to 12 megabits per second (Mbps) on the downlink and 2 to 5 Mbps on the uplink. Verizon Wireless introduced its 4G LTE network on Dec. 5, 2010, covering more than 110 million Americans, and in just eight months expanded to cover more than half the U.S. population. The company plans to continue rapidly expanding its 4G LTE network and is on course to cover more than 185 million Americans by the end of 2011 and its entire 3G coverage area by the end of 2013.

As the first wireless company in the world to broadly deploy a large-scale 4G LTE network, Verizon Wireless is committed to building its 4G LTE network with the same performance and reliability for which it has long been recognized, and in less than eight months since launch, has won numerous technology and consumer choice awards. Verizon Wireless’ consistent focus on reliability is based on rigid engineering standards and a disciplined deployment approach year after year. The company’s 700 MHz spectrum gives Verizon Wireless specific advantages with 4G LTE, including a contiguous, nationwide network license.

Visit for more information about Verizon Wireless’ 4G LTE network.

Additional communities within the Bloomington/Normal area and surrounding suburbs to be covered by the Verizon Wireless 4G LTE network include:
* Barnes
* Bloomington
* Bloomington Heights
* Hendrix
* Normal

Additional communities within the Champaign/Urbana area and surrounding suburbs to be covered by the Verizon Wireless 4G LTE network include:
* Augerville
* Bondville
* Champaign
* Deers
* Lake of the Woods
* Leverett
* Mayview
* Mira
* Philo
* Rising
* Sadorus
* Savoy
* Sloan Station
* Tolono
* Urbana
* Wilbur Heights

Additional communities within the Springfield area and surrounding suburbs to be covered by the Verizon Wireless 4G LTE network include:
* Chatham
* Clear Lake
* Devereux Heights
* Piper Glen
* Riddle Hill
* Sherman
* Springfield
* Woodside

I’m still trying to determine the coverage boundaries and will provide additional details as soon as I can. I’ve used 4G service in Chicago, St. Louis and Florida on my Thunderbolt and Pantech modem. It’s unbelievably fast, faster than my Comcast service at home.

More info to come. Please let me know if you have any questions.

Alice Engle | Verizon Wireless
Government Accounts Manager
217-836-9229 (mobile)
847-619-4137 (fax)

Jamie Voyles
HSB 119
217 206-7840

UHB Lights

There seems to be a problem with the lights on the second floor of UHB, maybe other classrooms as well. The lights are not responding to the controls on the walls and are not activating by motion. I have reported the problem to the electricians and they are working to solve it.
Pam R.