Monthly Archives: June 2012

CUCM upgrade

The upgrade is complete and seemed to go well. We did have the trouble anticipated with the attendant console in the Ticket office. Additionally we had one phone that would not configure to the network until it was disconnected and reconnected. The other issue seems to be unsupported ring tones. We can try and recover these if necessary.

Jamie Voyles
HSB 119
217 206-7840

Cisco Unified Communication Manager Upgrade

We plan to upgrade CUCM Thursday morning during the maintenance window.
Moving from 7.1.3 to 7.1.5
The upgrade is necessary for the CUCM to function with the new routers purchased to replace the old 6503 switches.

There should be no outage or effect on users, with one potential exception, the Auditorium Ticket Office ARC Attendant Console may need to have a service restarted after the upgrade.

Prep work will occur today, again this work should have no effect on users.

Jamie Voyles
HSB 119
217 206-7840

Mail Server Outage – Updated

Update: 4:00 pm Tuesday, June 26th:

This afternoon, a second simultaneous hard drive failed in this server, resulting in the server’s volumes becoming permanently unusable. Since this is one of three Exchange 2010 servers that are fully redundant, access to Exchange mailboxes is unaffected.

Brian is going to rebuild this server over the next week or so using a blade server and SAN storage, which should provide a higher level of fault tolerance and performance.

Update – 4:00pm Monday:

We have determined the problem and were able to work with Dell Support to get the server back up and running. Parts are necessary to repair the issue, which should arrive tomorrow.


uismail10 has unexpectedly went down. No mail services are affected at this point. Will investigate and hopefully remedy the situation tomorrow.

Brian Truter
System Administrator
Information Technology Services
University of Illinois – Springfield
(217) 206-8450 – HSB 116

Eduroam Connectivity

Update: June 26, 2012

We have not yet been able to get the new ACS authentication server to accept credentials from eduroam users as we need. Scott is actively working with Cisco to isolate and resolve the issue. Until then, access to wireless via the eduroam network may experience periods of intermittent functionality as different technical fixes are attempted.

We are setting up the new ACS server. Some services such as eduroam may experience limited connectivity while we are testing services.

Mail Servers Decomissioned

Two old Exchange 2003 servers were decommissioned and removed from our Exchange organization:

Uismail9 (which died a few weeks ago)
Uismailfe3 (this server used to be, and became when Exchange 2010 came to UIS)

Only 1 Exchange 2003 server remains, uismail2, and it will stay in production until it is replaced by the Identity Management Project. It should not be used as a mail relay by any applications, so please contact me if you need assistance in migrating anything that may be pointed at it.

Brian Truter
Systems Administrator
Information Technology Services
University of Illinois – Springfield
(217) 206-8450 – HSB 116

Verizon Wireless ‘Phishing” issue

We have received additional complaints of “phishing” scams that continue to generate problems for state wireless users. Please advise your staff that Verizon Wireless is NOT sending – and will NOT send – any messages of this nature directly to your users. If these emails and/or provided links are opened, they can deliver a virus.

Jamie Voyles
HSB 119
217 206-7840

Commendation For Brian Truter

I am sending this letter of commendation of the excellent service that our unit has received from Brian Truter from Information Technology Services.

Brian has resolved a variety of issues related to our ownership of the calendar and inbox resources of the BSB conference room. Whether working with a simple access issue (I should say formerly “simple”!) or issues of a more complex type such as the one he just resolved for us, Brian is just outstanding! He is quick to respond, patient, empathetic and very knowledgeable about potential fixes. What really impresses me is Brian’s customer focus and dedication to finding a solution. And he has good humor which lets me know that he takes pride in and enjoys his job!

Brian is a true asset to our University and I just wanted to recognize him.


Mary Howard Malcolm –
Associate Director for Communications and Policies & Procedures Education
Training, Performance Development, Communications & Policy (TPDC&P)
Office of Business and Financial Services –
TPDC&P Customer Service –
University of Illinois
809 South Marshfield Avenue – MC 079 – Chicago, IL 60612
Office – 312.413.7799 Fax – 312.413.8369
before you print!

Upcoming Changes for UIS Participants

Good morning,

Thank you for participating in the Box pilot program. We are approaching our open enrollment dates for the rest of campus and I wanted to provide you with an update. The contract for Box should be routed for signatures soon which will allow us to increase our accounts to 99,999 accounts and 200TB of storage. Box has provided us with 1000 pilot accounts and we are currently using around 700. When we open enrollment to the rest of the university, all pilot participants will keep their Sync functionality and will be able to log in using their campus AD authentication instead of Box credentials. All faculty and staff will receive 15GB of storage while students will receive 5GB. Accounts will be adjusted for the pilot users who were very early adopters to reflect the new storage amounts. We decided to do a slow enrollment to the rest of the University of Illinois and are targeting end of June/July.

Upcoming Changes:

On the morning of June 12th at 10:00am, the Box service will be transitioned from Box authentication to the University of Illinois Single Sign-On (SSO) authentication service. After the transition, those with Box accounts will no longer use their Box password for login, but will instead use their campus NetID and password. For those that have already logged in to the Sync application and to mobile apps, you will not see a change until you log out. When trying to log in, re-authenticate using the “Use my company’s single sign-on credentials” link.

The new SSO configuration includes a campus Discovery Service (DS) that will allow users from all three campuses to log into the same U of I Box service. During the login workflow, users will be presented with a list of the three U of I campus, and will be asked to choose their campus affiliation before completing the login. The SSO login process will be similar for both the Box web application, and also for accessing Box through mobile apps or Box desktop sync.

After a user logs into Box, their SSO session will also be active for other Shibboleth authenticated services, like Google Apps. Thus, for example, a UIUC student with both a Box and Google Apps account will only need to complete a single login in order to gain access to both services.

Additional how to documents for authentications with mobile applications will be provided on the website.

If you have any questions, please contact Mike Corn ( or Christina Vann ( or visit our project site:

Christina Vann
Portfolio and Process Management Office (PPMO)
Office of the Executive CIO | University of Illinois | (217) 333-2195