Monthly Archives: November 2012

We are temporarily experiencing problems creating new Box accounts from the UIS network

Users trying to create a new Box account (https://box-signup.uillinois.edu/) get this error:

opensaml::FatalProfileException at (https://box-signup.uillinois.edu/Shibboleth.sso/SAML2/POST)

Your client’s current address (69.67.120.178) differs from the one used when you authenticated to your identity provider. To correct this problem, you may need to bypass a proxy server. Please contact your local support staff or help desk for assistance.

This issue began on Monday 11/26.  The workaround is to create the Box account from a connection outside the UIS network.

Welcome Vernon

Vernon Huber will join the ITS Application Development and Database Support team as an Assistant Director of Enterprise Application Services on Monday December 3rd.  He’ll be responsible for providing leadership and project management guidance to the team.

Vernon Huber brings project management skills, application development experience, and database experience to the position.  In his roles with Archer Daniels Midland and Lucent Technologies Vernon demonstrated the ability to lead large development projects and the willingness to learn new technical skills. He is excited to meet you all and to contribute to our mission.

Please stop by HSB 115 on Monday to welcome Vernon to our campus.

Cisco Unified Communications Manager 2

Some strange issues have occurred recently, which a restart of CUCM2 may help resolve.
We will be restarting CUCM2 Tuesday morning at 6 am.

The location on campus which use attendant console will need to have those services restarted on the CUCM2 and 1 servers once 2 is up and running.
Please let Kevin or I know if you notice any problems after the restarts.

Thanks.

Jamie Voyles
HSB 119
217 206-7840

Updated: Webstore

Leslie from Webstore mailed me to let us know that Webstore is down. They are working on getting it repaired.

Update: 11:03am – Webstore is now back up and running.

________________________________
Brian Truter
Systems Administrator III
Information Technology Services
University of Illinois – Springfield
(217) 206-8450 – HSB 116

Wireless configuration change 6:00am Tuesday Morning.

We have been testing a revised wireless configuration in HSB for several weeks without issues; we are planning to move this to the entire wireless network tomorrow Tuesday Nov 20, 2012 at 6:00am. All wireless devices will need to reconnect to the wireless network and will receive a new IP address. Please test the classroom devices and printing services to verify they function as expected. Let us know if there are any problems.
As you remember, we are doing this to relieve the congestion due to the multicasting. Please help us verify that everything is working, this will ensure that the students will not notice when they return on Monday.

As always thanks for your help.

Jamie Voyles
HSB 119
217 206-7840

Thurs network fault test

Network Fault Test Nov 15, 2012
We shut down the primary routing switch (NOC) in HSB 127 at 6:25 am. The ping I was running to a switch in UHB missed 9 counts, 4 dropped pings and the network switched over to the backup switch (BNOC) in UHB. There were many “whatsup alerts”, all but a few were for interfaces being down not entire devices.
Some things to note

* The RIPC 2524 router only connects to the NOC, it was down

* The WISM blade in the NOC chassis was down; this reduces the total number of AP units that can be active on the campus wireless network from 600 to 300. We currently have 340 AP units.

* The CUCM server was down, the phones all continued to work since they communicate with CUCM2 which was up. The phones will switch from CUCM 2 to CUCM1 if CUCM2 fails.

* Two of the five ISDN PRI trunks which handle phone calls external to the campus were down, limiting the number of simultaneous calls to or from UIS. (With all the ISDN lines working we can handle 115 calls, with only 3 working ISDNs we are limited to 69)
Did anyone experience an outage?
Did any service stop and not restart after the network topology change?
Are there any other comments?
Thanks for your time.

Jamie Voyles
HSB 119
217 206-7840

Office 2013 ready for testing!

Hi everyone!

We have the Office 2013 keys entered into our key Management server. It will now activate Office 2013 installations, in addition to Office 2010, Windows 8, Windows 7, and various server operating systems. At this point, only ITS members should try out Office 2013. It has not been tested with a majority of systems on campus yet.

The ISO file for Office 2013 is available locally here: “\\uisdata1\msiso\office 2013\” or you can download it from WebStore. I am sure the Helpdesk can help anyone who may need assistance in installing this software :). They will be able to provide an installation DVD soon as well.

DO NOT use the WebStore method to activate your product. It will happen automatically here at UIS as it always has. The WebStore activation method will hard code your Windows workstation and your Office clients to permanently activate in Champaign from now on. We would not be able to assist people with activation problems here on campus if this were to happen.

At this point, Office 2013 has been tested very little by the Helpdesk or Systems Support. It should work, but there definitely could be issues, some loss in functionality in some components, or different ways of performing tasks you may be used to. We do know that Oultook 2013 will still find your mailbox automatically, and that the Lync 2013 client will connect to our Lync server. Not much more has been tested at this point.

Feel free to send any feedback to me!

________________________________
Brian Truter
Systems Administrator III
Information Technology Services
University of Illinois – Springfield
(217) 206-8450 – HSB 116

Windows Outlook “Waiting for server response”

Over the past few weeks, we have been receiving reports that some Windows Outlook users are experiencing brief periods where Outlook seems to pause and reports that it is waiting for the server to respond to requests. After a few minutes, the symptoms disappear and Outlook behaves normally again.

While we are not sure of what the exact cause of this issue is right now, we continue to closely monitor the entire Outlook/Exchange system for clues to what might be contributing to this behavior. One clue we’ve located indicates a possible issue with random periods of sub-optimal disk performance for the Exchange server. ITS Systems staff have put together a troubleshooting plan to try and eliminate this problem. Part of that plan calls for applying updates to the shared disk system used by Exchange and several other campus services. These updates are scheduled to be applied sometime before the end of the upcoming Christmas break.

Once the disk system updates have been applied, we will continue to monitor the Outlook behavior to see if the problem has been resolved and, if not, will perform further investigations.

Please let me know if you have any questions.

Curtis