ITS and Admissions LiveHelp upgrade

2014 Oct. 17 @9:36: The upgrade was only partially successful – the DB was upgraded, but the migration from uisappsrvprod1 to uisappsrvprod2 was not completed (due to loss of functionality.  A support request has been sent to StarDevelop regarding this latter item.

LiveHelp links on the web are functioning as before, and LiveHelp for Admissions was not even acted on.


On Friday – Oct. 17, starting at 8am the ITS LiveHelp web application will be upgraded to v4.12r.

Upon a successful upgrade to the ITS LiveHelp instance, the Admissions LiveHelp instance will be upgraded.

Outage is expected to be minimal, and an update to this notice will be sent when finished.


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