Author Archives: Jamie

Netscaler upgrade

We are beginning the upgrade process for the HA netscalers. 


There are a total of 6 upgrades we need to do 3 on each box first.

We will be relocating the nescaler in UHB basement to a new rack.

Depending on the time we may not finish today.



Jamie Voyles

HSB 119

217 206-7840


VOIP issues

The Cisco Communications Manager 1 is down, we are running on CCM2.  There is an open TAC case and we are waiting on the replacement RAID Controller.  Some issues occurring because of the failure; the Sangamon Auditorium Ticket office phones cannot join their hunt group, only one phone is working properly, VM messages cannot be changed, and if you have a message indicator light lit on your phone it will not go out.



Jamie Voyles

HSB 119

217 206-7840


Network Switch work on Dec 26, 2013


Dec 26,2013 beginning at 12:10pm ITS network staff will be doing maintenance and upgrades on the primary and secondary routing switches this work requires that both switches be down.  These two switches route all the data traffic into and off campus.   Beginning at 12:10pm until we complete the project (possibly as long as 7 hours) you will not be able to connect to the UIS Campus network this includes the UIS home page.  We will post to the ITS Blog as soon as the switches are up and working.



Just a reminder,


Access to and from the UIS campus network will be down beginning 12:10 December 26, 2013.  Grades are due at noon using the Faculty Self-Service (  




Jamie Voyles

HSB 119

217 206-7840


CUCM upgrade

The new CCM servers are up and running with version 9.1.2, and the phones work.


Phones reconfigured to talk with the new CUCM and upgraded with new ios

                The old 7940 phones did not have an upgrade

DNS entries corrected for both CUCM boxes.

DHCP Scopes all change (phones would not have configured without this)

Informacast is registered with CCM but is not discovering the phones.   JTAPI issue?

Attendant Console looks to be registered we need to test on Monday

Routers working as expected

All but ~20 phones have re-registered those will need to be addressed on Monday

CER is having a strange licensing issue, we have a TAC open and will reconnect with the engineer in the morning

Exchange and Lync seem to be working properly


All in all a lot accomplished in one evening

Big thanks to Kevin and Nelson.



Jamie Voyles

HSB 119

217 206-7840


Cisco Unified Communications Manager Upgrade switch over

Just a reminder we will be switching to the newest version of CUCM later this evening after 5:00 when most staff and faculty have left campus.  We will be testing the new servers with 2 of the 5 ISDN PRI trunks so we don’t disrupt the campus traffic not involved with the test.  I will post the results of this evenings test to the blog.



Jamie Voyles

HSB 119

217 206-7840


Cisco IP phone upgrade

The process is almost complete.  We believe we have all the licenses and software necessary to complete the upgrade, we will be moving voice service to the new VMware Cisco Unified Communication Manager 9.1.2 server this morning.  We will monitor the interaction with the voice gateways and other peripherals such as Cisco Emergency Responder, informacast and ARC Attendant Console to mention a few.  Once we are comfortable with CUCM’s operations we will begin the upgrade for CER.


Jamie Voyles

HSB 119

217 206-7840


Cable Television – Outage

Partial Cable TV outage


Cable TV is out to Bluebell, Larkspur, Clover and Sunflower courts.

While drilling for soil compaction testing a contractor drilled through the fiber cable just west of Bluebell court.


I have emailed Steve Trutter (B&B electric) to see about splicing the 24 strands.

He is out of the office but is responding to email.


There will be no slack to pull back since it was direct bury cable.  The repairer will need to splice twice and add a length of fiber.

Or ????


No time estimate for repairs at this moment.







FW: #Resolved# ICCN Event: Optical outage between Bloomington and Urbana IL (09/30/2013) 8:17 p.m.



From: owner-iccn-outages-l@LISTSERV.ILLINOIS.EDU [mailto:owner-iccn-outages-l@LISTSERV.ILLINOIS.EDU] On Behalf Of Kollross, Matt
Sent: Monday, September 30, 2013 8:23 PM
Subject: #Resolved# ICCN Event: Optical outage between Bloomington and Urbana IL (09/30/2013) 8:17 p.m.


## Resolution ##

As of 8:17 p.m. the fiber cut between Bloomington and Urbana has been repaired, and crews have completed all work on the site.  If you have any questions about this problem or experience issues as a result, please contact ICCN Ops. 

## Description ##

At approximately 10:30 AM on 09/30/2013, ICCN engineers were alerted to an optical outage on the ICCN network between Bloomington and Urbana, IL. The ICCN is talking to the fiber vendor to determine the cause of the outage.

## Impact ##
Customers utilizing optical services between Bloomington and Urbana and
between Peoria and Urbana are without ICCN services.

## Notes ##
ICCN Engineers will continue to work with the fiber vendor and send a note when we have more definitive information or when all services have been restored. If you have questions about this, please contact ICCN

Emergency: 217-265-ICCN (4226)
Web Ticket: