Author Archives: Kara McElwrath

Wireless and Netscaler Updates – Thursday, March 19

In addition to the Blackboard maintenance, there are two other updates taking place on Thursday:

  1. We are applying a new certificate on our wireless network.  This is happening in the morning – it takes mere moments.  We are hoping this change is transparent to users, but it is possible they will need to rejoin UISWifi.  The help desk staff has been notified and is prepared to field calls, if necessary.
  2. We are upgrading the Netscaler in the afternoon.  It is load balanced, so we shouldn’t notice any impact. We’re going to upgrade the secondary Netscaler first, then test it. If all goes well, we’ll failover to it while we upgrade the primary one.

Camtasia Relay Upgrade: August 19

Camtasia Relay will be unavailable on Tuesday, August 19 from 7am – 9am. 

We are upgrading to the latest version of Relay, which includes bug fixes and better integration with YouTube and Kaltura. During this time, users will not be able to record presentations. However, existing presentations will still be available for viewing. After 9am, full functionality will be restored.

Welcome Angus and Randy!

Please join me in welcoming Angus McMullen and Randy Southard to our Learning Spaces Support Team. Angus will be working 1pm-10pm and starts Monday, Aug 18. Randy will be working 8:30am-5pm and starts Wednesday, Aug 20. Their offices will be in UHB 2026. Angus earned both his bachelors and masters in Computer Science from UIS and worked in the library during his studies. Randy has a rich background in IT and higher ed, including working as the Service Desk Coordinator at Lincoln Land Community College. We are thrilled to have them join our team – and just in time for the start of the semester!

Issues with Apps on UISAPPSRVPROD2

The Siteminder installation has broken the apps on UISAPPSRVPROD2.  Currently, the non-SSL apps are up and running. We are still working on getting the SSL ones back up. These include online evaluations, campus announcements, etc. However, since all the apps are hosted on the same server, even the SSL apps will experience intermittent issues as we reboot.

Blackboard Maintenance: July 3

Blackboard Maintenance: July 3

Thursday, July 3: Blackboard Maintenance

Blackboard will be unavailable from 5am-8am on Thursday, July 3.

This scheduled upgrade will improve performance. It does NOT include differences in the way Blackboard looks nor will it interfere with any content you already have on Blackboard.

If you have any questions, please contact Kara McElwrath.

Banner Maintenance Extended Until 11pm – Feb 9

The Banner maintenance scheduled for today (Feb 9, 2014) has been extended until 11pm. This affects all users trying to log into Banner services, including resetting passwords and the my.UIS portal.

Detailed information regarding impacted services is available here:

Welcome, DeShawn!

DeShawn Pendelton will be joining the Learning Spaces Support Team as a Multimedia Technician starting Monday, January 27.  DeShawn has a rich background in multimedia, experience in higher education, and a great personality for working with faculty, staff, and students. We are thrilled to have him join our team!