Author Archives: Tulio Llosa

Camtasia Relay Upgrade – Jan 7


Camtasia Relay Upgrade

Monday, January 7: Camtasia Relay Upgrade
Camtasia Relay will be unavailable on Monday, January 7 from 7am – Noon.

This scheduled upgrade does NOT include major differences in the way Relay looks and functions. However, it does provide us with improved performance and functionality including notifications when audio is lost during the recording, the ability to record videos with no audio, and Windows 8 support.

To take advantage of the new features, users will need to re-install Relay from

If you have any questions, please contact Kara McElwrath.


Certificate Issue with LDAP/Messaging Connections

The UIS netid maintenance application is currently down.

We are working with AITS to resolve the problem.

From: Herrig, Peter []
Sent: Tuesday, January 01, 2013 5:10 AM
To: CITES Identity Management; Quintero, America A.; Huber, Vernon Lawrence; Llosa, Tulio Cesar; Hammerberg, Bruce; Lehmann, Jennifer
Cc: AITS EAI Requests
Subject: Certificate Issue with LDAP/Messaging Connections
Importance: High


Our certificates on LDAP servers ( expired this morning causing issues with EAS communicating with the LDAP. We have generated and installed new certificates and believe that all connection issues have been resolved, but would like you to confirm that external messaging applications are functioning properly as well. Please restart your messaging applications as soon as possible (to get new broker connections via LDAP) to confirm that the new certificate is working properly for your applications.

Once you restart, please send us a confirmation that everything looks good on your end. If you do encounter any issues with your applications restarting or connecting let us know and we will work you to resolve any issues.

Peter Herrig
EAI Coordinator
University of Illinois – AITS
50 Gerty Drive
Champaign, IL 61820
(217) 333-5431

Welcome Richard

Richard Geary will join the ITS Learning Spaces Support team as an Information Technology Support Associate on Monday December 10th. Richard will be responsible for supervising and managing the ITS student support assistants and Media lab operations.

Richard’s prior professional experiences include Famous Barr, Horace Mann Insurance, and Tate and Lyle from which he has gained organizational and conflict resolution skills.

Richard’s hours will match the Media Lab after hours which are Monday-Wednesday 3pm-11pm, Saturday 10am-6pm and Sunday 2pm -10pm.

Please stop by the Media Lab on Monday to welcome Richard to our campus.

We are temporarily experiencing problems creating new Box accounts from the UIS network

Users trying to create a new Box account ( get this error:

opensaml::FatalProfileException at (

Your client’s current address ( differs from the one used when you authenticated to your identity provider. To correct this problem, you may need to bypass a proxy server. Please contact your local support staff or help desk for assistance.

This issue began on Monday 11/26.  The workaround is to create the Box account from a connection outside the UIS network.

Welcome Vernon

Vernon Huber will join the ITS Application Development and Database Support team as an Assistant Director of Enterprise Application Services on Monday December 3rd.  He’ll be responsible for providing leadership and project management guidance to the team.

Vernon Huber brings project management skills, application development experience, and database experience to the position.  In his roles with Archer Daniels Midland and Lucent Technologies Vernon demonstrated the ability to lead large development projects and the willingness to learn new technical skills. He is excited to meet you all and to contribute to our mission.

Please stop by HSB 115 on Monday to welcome Vernon to our campus.

WebTools outage


This looks to be fixed now. Web Services had pushed out some changes today.  This should be fixed now.  It was an issue with any List Builder that had more than one component.  The first component was always ok but the second and greater were blank.

Thanks all, Todd

From: “Nelson, Todd”
Date: November 13, 2012, 6:13:24 PM CST
To: “Patel, Jayesh” <>, “Kamowski, Mike” <>, “Llosa, Tulio Cesar” <>, “Carroll, Tim” <>
Subject: WebTools outage

Hi all,

WebTools appears to be down. This is impacting all the web tools portlets in all three portals. Will keep you posted when Public Affairs Web Services gets this working again.

Thanks, Todd

Welcome, Kevin

Kevin Friedrich will join the ITS Learning Spaces Support team as an Information Technology Manager/Administrative Coordinator and Team Leader on Monday November 5th.

Kevin has a rich background in endpoint support and printing systems and understands the importance of smooth running systems and a team of well-trained staff to support them.  Kevin’s prior professional experiences include Illinois Secretary of State, Horace Mann and Franklin Life.

Please stop by UHB 2026 on Monday to welcome Kevin to our campus.

Blackboard front page not displaying correctly

The Blackboard front page is currently not displaying correctly. Blackboard, however, still functions correctly.  This issue is only on the front page. After you log in to Blackboard, it looks and works normally.

The Blackboard front page is an https resource which utilizes a stylesheet file from the server. It’s certificate expired this past Saturday.  We have submitted a certificate signing request and when we receive the certificate this will no longer be an issue.