Our latest edition to our ITS family started today in the helpdesk. His name is Chris Mueller and he started today as an ITS Support Associate and will be working on supporting MCR as well as many other duties. He formerly worked in a helpdesk environment for the Illinois courts system and we are excited to have him with us. Please help us make him feel welcome!
Andrew Vermie’s last day at UIS in this friday (may 27th) and Stan Warman’s last day is Tuesday, May 31st. Andrew has taken a job with Horace Mann and Stan is retiring with no definate plans other than gaming on his new computer. I will miss them both and wish them both well in thier future endevours!
The helpdesk monthly reports page has been updated to include statistics for March 2011. The page is viewable here:
Currently Mozilla Firefox version 4, which has recently become available, is not compatible with our Unicenter service desk software. Unicenter can still be logged into via the new version of the browser but tickets cannot be opened once in. It is the current recommendation that if you have to access unicenter that you not upgrade to firefox version 4 at this time.
I noticed the other day that there are new courses available in skillsets featuring such topics as Office 2007 and Windows 7. More information can be found here:
Remember that ITS purchased 15 licenses for these trainings, so if you are interested in taking one you can contact Jamie Voyles to arrange it.
The december 2010 UIS Helpdesk contact statistics are available now at the following site:
An overview of monthly helpdesk support traffic with breakdowns of contact method, day etc. can be found on the ITS website at this location:
November’s data was posted today!