Category Archives: Unscheduled Disruptions

Post regarding unscheduled service disruptions.

We are temporarily experiencing problems creating new Box accounts from the UIS network

Users trying to create a new Box account (https://box-signup.uillinois.edu/) get this error:

opensaml::FatalProfileException at (https://box-signup.uillinois.edu/Shibboleth.sso/SAML2/POST)

Your client’s current address (69.67.120.178) differs from the one used when you authenticated to your identity provider. To correct this problem, you may need to bypass a proxy server. Please contact your local support staff or help desk for assistance.

This issue began on Monday 11/26.  The workaround is to create the Box account from a connection outside the UIS network.

Blackboard front page not displaying correctly

The Blackboard front page is currently not displaying correctly. Blackboard, however, still functions correctly.  This issue is only on the front page. After you log in to Blackboard, it looks and works normally.

The Blackboard front page is an https resource which utilizes a stylesheet file from the www.uis.edu server. It’s certificate expired this past Saturday.  We have submitted a certificate signing request and when we receive the certificate this will no longer be an issue.

Wireless is Intermittent – Resolved

Update:

The configurations on the Cisco controllers somehow became invalid and the controllers were disabled. Scott, Jamie and Kevin worked together to get the correct configurations restored. Campus wireless is now working normally again. More investigative work will be done to determine the root cause of the problem.

A special thanks to Kevin for pitching in to help out on his day off.


Wireless access across campus is intermittent. We are investigating.

Phone Update

Issue with the ISDN PRI trunks is resolved.
The issue was a route configuration in the new Cisco 2921 router. It took time and lots of different people looking before it was found.
The phones should work properly on any of the 5 trunks. If we get any report of issues after 2:00 today we will need to investigate.

Jamie Voyles
HSB 119
217 206-7840