TurnItIn is a great tool that can assist instructors in grading, leaving feedback, and detecting plagiarism, but unfortunately we are aware of several bugs affecting users of TurnItIn.

Please note that in many cases, most bugs within TurnItIn are caused due to errors that occur during the course copy process in Blackboard. For this reason, COLRS recommends that instructors recreate new TurnItIn assignments each semester.

Issue: Students receive error messages when attempting to submit assignments.

We have determined that this usually occurs when an instructor has created a student preview user and has subsequently accessed the assignment. To fix the error, delete the preview user by following these directions (option 2).

Issue: Instructor is unable to delete a column in the Grade Center that is linked to an old TurnItIn assignment.

This issue occurs when copying course content, including TurnItIn assignments, from an old course to a new course shell in Blackboard. As a workaround, you will need to complete three steps:

  1. Click the chevron button next to the column name, and navigate to Edit Column Information.
  2. Under Options, select Include this Column in Grade Center Calculations No and Show this Column to StudentsNo, and then click Submit.
  3. Click the chevron button next to the column name, and select Hide from Instructor View.

Issue: Grades are not syncing between TurnItIn and the Grade Center.

In most cases, numerical grades you enter in TurnItIn should sync to the Grade Center, and vice versa. If this does not occur, follow these steps:

  1. Navigate to Course ToolsTurnItIn Assignments.
  2. Click Sync Grades next to the affected assignment.

Issue: Inline comments (using Crocodoc) made by the instructor are not saved.

This issue has affected a very small number of instructors who provide feedback to students using the inline grading feature that is integrated into TurnItIn. This is usually restricted to those using Firefox or Safari web browsers, who keep a document open longer than fifteen minutes. In most cases, switching browsers will fix the issue (we’ve recommend using Chrome if you are experiencing this issue).