Blackboard Down Again

Update: Sep-14-2011 7:00 am

Roger has successfully rebooted the BB servers and the system is functioning normally again.


Update: 4:00 pm

Tulio, Tom and Roger have investigated the problem with the Blackboard servers and are confident that this is the same issue we experienced several months ago. The immediate fix is to restart the BB file server, followed by the app servers. Due to the critical nature of BB, we will be performing that restart beginning at 5:00 am tomorrow rather than waiting till the regularly scheduled maintenance window on Thursday. System restart time is estimated to be about 30 minutes, but could be as long as 2 hours. I will be sending out an e-mail to the campus shortly.


Tulio has shutdown all but one of the apps servers and restarted the services on that app server to get BB logins working again. BB is up again but only running on one server. More later.


Blackboard is currently not functioning. More information to follow.

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