Update: 09-20-2011 3:20 pm

Jamie has confirmed that the failed PRI voice line has been repaired.

Update: 09-20-2011 9:10 am

The ATT Tech contacted us yesterday and stated that the T-1 line that carries the D-channels for voice lines was down.  He did not give a time for repair.  We will be following up with them this later this morning.

Update: 9/19/2011 11:30 am

Jamie placed a trouble ticket with ATT new automated ticketing system.  The system gave him an estimated repair time of 11:43 am today.  They will need to dispatch and he’ll help the tech when he/she arrives.

UPDATE: 9/16/2011 14:00 pm

We have contacted ATT technical support for additional assistance. Current simultaneous call volume is peaking at around 30, so we still don’t expect this to have a noticeable impact.

One of the 5 trunk lines that carry voice communications in and out of the campus is in an alarm state. This reduces our maximum simultaneous call capacity by 24, or about 20% of the total. With current call volumes, we do not believe this will have any noticeable impact to the user community.

Kevin is currently investigating further.

(originally posted 9/16/2011 @ 11:40 am)