Richard Geary will join the ITS Learning Spaces Support team as an Information Technology Support Associate on Monday December 10th. Richard will be responsible for supervising and managing the ITS student support assistants and Media lab operations.

Richard’s prior professional experiences include Famous Barr, Horace Mann Insurance, and Tate and Lyle from which he has gained organizational and conflict resolution skills.

Richard’s hours will match the Media Lab after hours which are Monday-Wednesday 3pm-11pm, Saturday 10am-6pm and Sunday 2pm -10pm.

Please stop by the Media Lab on Monday to welcome Richard to our campus.

From: owner-iccn-outages-l@LISTSERV.ILLINOIS.EDU [mailto:owner-iccn-outages-l@LISTSERV.ILLINOIS.EDU] On Behalf Of Skaar, Chris
Sent: Thursday, December 06, 2012 1:30 PM
To: ICCN-OUTAGES-L@LISTSERV.ILLINOIS.EDU
Subject: ##Maintenance Extended## ICCN Event: Scheduled Fiber maintenance between Urbana and Springfield (12/06/2012 0001 – 0600)

##Update##
The fiber vendor was not able to complete this scheduled fiber maintenance within their maintenance window. The ICCN did not experience any outages during the proposed times. The vendor has informed us that they plan to complete the maintenance tomorrow morning. The additional maintenance window will be December 7th, 2012 between the hours of 12:01am and 6:00am.

## Impact ##
Non-redundant ICCN services utilizing the link between Urbana and Springfield will experience network outages during this maintenance window. ICCN engineers will be monitoring the network and will send an update e-mail once the maintenance is complete and services have stabilized.

## Notes ##
If you have questions about the upcoming maintenance or experience problems after the maintenance window, please contact ICCN Ops.

Emergency: 217-265-ICCN (4226)
Email: support@ui-iccn.org
Web Ticket: http://iccn.illinois.edu/contact-us/tickets/

From: owner-iccn-outages-l@LISTSERV.ILLINOIS.EDU [mailto:owner-iccn-outages-l@LISTSERV.ILLINOIS.EDU] On Behalf Of Skaar, Chris
Sent: Tuesday, November 27, 2012 3:24 PM
To: ICCN-OUTAGES-L@LISTSERV.ILLINOIS.EDU
Subject: ICCN Event: Scheduled Fiber maintenance between Urbana and Springfield (12/06/2012 0001 – 0600)

## Description ##
One of the ICCN’s fiber vendors will be performing fiber maintenance on December 6th, 2012 between the hours of 12:01am and 6:00am.

## Impact ##
Non-redundant ICCN services utilizing the link between Urbana and Springfield will experience network outages during this maintenance window. ICCN engineers will be monitoring the network and will send an update e-mail once the maintenance is complete and services have stabilized.

## Notes ##
If you have questions about the upcoming maintenance or experience problems after the maintenance window that you believe to be caused by this maintenance, please contact ICCN Ops.

Emergency: 217-265-ICCN (4226)
Email: support@ui-iccn.org
Web Ticket: http://iccn.illinois.edu/contact-us/tickets/

We have been experiencing issues with the Cisco Call Manager servers resulting is some failures. Working with Cisco Technical Support we have made changes which require a restart of both servers. We have already restarted one with no effect on the end point phones, the next restart has a greater potential to cause disruption.
We will be restarting the second server at 10:05

Jamie Voyles

What Is Happening

On Saturday, December 8, AITS will begin transitioning the authentication and authorization of enterprise applications to CA SiteMinder. We are pleased to announce that this change is the first deployment of the Identity and Access Management (IAM) project.

The first set of applications to be transferred is very specialized and has a limited user base.

Throughout 2013, additional applications will have their authentication and authorization switched to SiteMinder. You can find the January application conversion list and timetable here: http://web.uillinois.edu/cms/One.aspx?portalId=962960&pageId=1221964

The announcement of the dates for enterprise applications such as Banner, HR Front End, and Travel and Expense Management is expected in early 2013.

End User Impact

• The first time users log into an application that has been transitioned to SiteMinder, they will encounter one of the following scenarios:

1. They have bookmarked the application from the apps.uillinois.edu page and will immediately log into the application upon authentication OR
2. They have bookmarked this application at the EAS page (example: for Banner, https://eas.admin.uillinois.edu/eas/servlet/EasLogin?redirect=https://webprod.admin.uillinois.edu/bl/servlet/BannerLogin?x=107&appName=edu.uillinois.aits.BannerGui&fontParm=default&y=7)
3. When a user accesses the Application URL, the user will log into the EAS page
4. After clicking Login, they will be re-directed to the SiteMinder page where, they need to log in again
5. After logging in, a user should reach the application and be able to proceed
6. The new SiteMinder page has been created to look like the EAS page.  The only change to the page is the CA SiteMinder logo at the bottom of the page. It might seem that you are logging in twice but you are actually logging into 2 different authentication systems.

• Notes concerning passwords:
• If users change their password between now and April 2013, when they change their password, it will propagate to both SiteMinder and EAS.
• If a user’s password expires between now and April 2013, he/she will not receive a Password Expiration message in SiteMinder. This message will only be displayed in EAS.

Other information about the IAM project can be found at http://web.uillinois.edu/iam/siteminder

If You Need Additional Information

…or if you have questions regarding this event, please contact the AITS Service Desk: at (312) 996-4806 (UIC); (217) 333-3102 (UIS/Illinois) or servicedeskaits@uillinois.edu or siteminder@uillinois.edu.

Susan Flanagin

AITS

Update: Dec 05, 2012 @ 3:30 pm

The fixes implemented thus far to address the issue with Apple AirPrint have not yet proved to be reliable. It was also reported today that AirPlay is not working reliably either, and that the issue with Box account creation might be related to the wireless network change.

Discussions are ongoing regarding where to go from here: do we (a) stick with the current wireless network configuration and continue to try to resolve the issues that have presented themselves or (b) revert back to the old configuration and hope for the best. If you have an opinion, I would appreciate hearing from you directly via e-mail.

Thank you.

Curtis
cspea2@uis.edu
Update: 11-Nov 27, 2012 @ 9:30 am

The configuration changes to the wireless network seem to be accomplishing the goal of reducing congestion-related performance issues. One issue we encountered last night is that we exceed the maximum number of wireless devices on the network that we had previously estimated, so some devices weren’t able to get on the network. This morning, Kevin has doubled the total number of available addresses from about 1750 to 3500, which should take care of this issue for the foreseeable future.

There remains an issue with Apple Airprint not working. Kevin and Tulio are working to find the best configuration to use with the new wireless configuration and hope to have this issue resolved soon.

If you are aware of any other issues not mentioned above, please contact Jamie, Kevin or Scott to make them aware.

Thanks!

Curtis

The Wireless network has been reconfigured, and is working as anticipated.
We are able to see the classroom airserver stations, which are active; many are shut down for the break. Kara would you or Jeff please test a couple of the classroom locations and Tulio can you have someone test the airprint.
We will need to wait for the students to return to see if the congestion we were experiencing on the wireless has been reduced.

Thanks to Kevin for making this painless for the rest of us.

Jamie Voyles
HSB 119
217 206-7840

The software repository on UISDATA1 now includes the latest two (2) versions of McAfee VirusScan for Mac. Either version is able to be installed on any university provided workstations and servers. This same software is also available for download by all  UIS faculty, staff and students though the university’s Software WebStore.