Last Wednesday, we cleared the eDocs accounts with nothing in their personal folders. The good news is that 2600 licenses were recovered. However, it’s come to our attention (via panicked phone calls) that there are at least some eDocs users who keep all their content in their Department directories. Wednesday’s action caused them to lose their bookmarks as well access to their Dept accounts.
We are currently directing folks to the TSC where a ticket is generated for Tom, which Tom promptly takes care of.
However, Friday afternoon I got a call from the Provost Office – Debbie Gill was one of the affected users. Which leads me to pose the question – do you think we should send out a campus-wide e-mail directing folks to the TSC if they experience any trouble accessing their eDocs files? With the start of the semester right around the corner, I think perhaps encouraging people to check now for a problem might be easier on all of us.
It would probably be best to encourage them to upload something to their personal directory. Having something (anything) in their personal eDocs directory will eliminate them from inclusion in the cleanup script. The item in their personal directory does not have to be anything of significance, an empty word file will suffice.
Tom
I would add that we should also check the last eDoc login times and exclude anyone from deletion who’s logged in within the past 6, 9 or 12 months. If we could do that as well as check for home folder contents, we should be fairly safe.