Good afternoon,

Just a quick note to express my gratitude for the work that Elizabeth did to help retrieve my thesis I had been working on while on campus.  I continued to get an “unsafe attachment” message and could not open it no matter what I did after having emailed it to myself.  I had put hours and hours into it Friday night and thought it was lost.  But, she worked with me for well over an hour, staying past the end of her shift to help me.  In the end, she was successful and I have my corrections!  Most of all, she was kind, patient, and never grew weary of the very time consuming process.  Just thought you should know what a wonderful employee she is, and to express my sincere gratitude for her priceless assistance! 

Sincerely,

Michaele Birch