This is from John Cowsert at AITS, due most likely to extremely high volume service desk application is experiencing issues. AITS is working to resolve the issue but may have to take down the application to resolve the issue.
From: Help Desk Steering Team [mailto:CLARIFYTEAM@LISTSERV.UIC.EDU] On Behalf Of Cowsert, John
Sent: Friday, August 19, 2011 12:27 PM
Subject: Emergency Event Notice: SDM is having issues
We are working on problems occurring with CA Unicenter Service Desk Manager. The service may have to be brought down and back up again.