The helpdesk contact report for February has been uploaded to the ITS website and is available at this website:

http://www.uis.edu/informationtechnologyservices/techsupport/calltotals.html

Thanks!
Todd

System changes rolled back, exchange is available again now

Todd Rotroff
UIS Help Desk Manager
Phone: (217) 206-7356
Email: Trotr1@uis.edu

“Map Quest really needs to start their directions on # 5. I’m pretty
sure I know how to get out of my neighborhood”

The campus helpdesk is getting multiple reports of outlook connection problems across campus this morning. ITS is working on diagnosing and resolving the issue.

Todd Rotroff
UIS Help Desk Manager
Phone: (217) 206-7356
Email: Trotr1@uis.edu

“Map Quest really needs to start their directions on # 5. I’m pretty
sure I know how to get out of my neighborhood”

Hello all,
The October 2011 Helpdesk contact report can be found at this website, courtesy of Jeff (thanks jeff!)

http://www.uis.edu/its/techsupport/calltotals.html

I am very pleased to announce that Josh Irons is our “newest” employee here in ITS. I say “newest” because josh is well known to most of you due to his 6+ years of service with ITS as a student worker, graduate assistant and extra help employee. Please take the time today to welcome josh to his new role in the helpdesk as our lead troubleshooter and technology expert.

todd

It was determined that a failed hard drive on one of the exchange servers was preventing correct startup.  A manual reboot with manipulations around the failed drive has restored exchange services.

A replacement drive will be requested via dell service today but we expect somewhat slower exchange system preformance until the drive is replaced and the server is brought completely online.

Estimate full restoration of mail services by end of day Tuesday, September 13th, 2011

We are currently experiencing issues with the exchange servers.  Problem is unknown but seems to be affecting outlook connections, campus webmail servers appear to still be functional at this time.

We have restarted servers to no effect, technicians are going over to UHB server room to investigate further.

Good Afternoon,

ITS is pleased to announce availability of Microsoft Office software for purchase and use on employees’ home computers. This program allows current employees to purchase either Microsoft Office 2010 (Windows) or Mac Office 2011 (Mac) for approximately $23. Below is the information you need to purchase the software at this heavily discounted price.

This program limits purchases to one per employee. As this is a continuation of the program that began last year, if you previously purchased Office through this program you will not be able to purchase any additional copies via this method.

Sincerely yours,

ITS Helpdesk
Issues or concerns please contact the UIS ITS Technology Support Center via phone at (217) 206-6000 or email at techsupport@uis.edu

[Description: —]
Microsoft Home Use Program Now available
You are now eligible to participate in Microsoft’s Software Assurance Home Use Program (HUP). This program enables you to get a licensed copy of most Microsoft(r) Office desktop PC applications to install and use on your home computer.
Under the Home Use Program, you and our other employees who are users of qualifying applications at work (e.g. Office Enterprise) may acquire a licensed copy of the corresponding Home Use Program software (e.g. Office Enterprise) to install and use on a home computer. You may continue using HUP software while you are under our employment and as long as the corresponding software you use at work has active Software Assurance coverage.
Please note that some product and language versions may not be available at the time you place an order. For up-to-date information on the availability of Home Use Program software, please visit http://microsoft.com/licensing.
To access the Microsoft Home Use Program Web site:
1. Go to http://hup.microsoft.com/
2. Select the country to which you want your order to be shipped to and choose the language for viewing the order Web site.
3. Enter your corporate e-mail address and insert the following program code . B490050A9D .
Note: This program code is assigned to our organization for our sole use in accessing this site. You may not share this number with anyone outside our organization.
4. Place your order online, and it will be shipped to the location you have chosen. Please note that a fulfillment fee will be charged to cover packaging, shipping, and handling costs.
We trust you will enjoy this benefit and look forward to your participation.

Service Desk application is back up and available.

Thank you for your patience.

This is from John Cowsert at AITS, due most likely to extremely high volume service desk application is experiencing issues. AITS is working to resolve the issue but may have to take down the application to resolve the issue.

Thanks! 🙂
Todd

From: Help Desk Steering Team [mailto:CLARIFYTEAM@LISTSERV.UIC.EDU] On Behalf Of Cowsert, John
Sent: Friday, August 19, 2011 12:27 PM
To: CLARIFYTEAM@LISTSERV.UIC.EDU
Subject: Emergency Event Notice: SDM is having issues
Importance: High

We are working on problems occurring with CA Unicenter Service Desk Manager. The service may have to be brought down and back up again.

Thanks.