Monthly Archives: August 2013

Servers rebooting Tuesday Morning

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The following servers will reboot between 5-7am in the morning

 

OTEL3

SYSTEMCENTER1

UIS8

UISACAD2

UISAPPSRVPROD1

UISBB4ALL

UISDATA1

UISDHCP2

UISDOCMANFS1

UISEZPROXY1

UISHELIX1

UISHELIX3

UISINNOCENCE1

UISLYNCPROXY1

UISMAIL2

UISMTA2

UISMTA4

UISPRINT2

UISSOFTRICITY3

UISVELOCITY

UISWEBSRV4

 

 

 

Shellie Treat
Assistant Director of Network Services
Information Technology Services
University of Illinois – Springfield
(217) 206-7354 – HSB 121

 

[System Outage] CITES ICCN Networking Layer 3 Equipment Upgrade – Sunday, August 11 from 5:30 AM – 9:30 AM

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Begin forwarded message:

From: "Mesplay, Mark" <mmesplay@uillinois.edu>
Date: August 7, 2013, 4:20:18 PM CDT
To: UI-Integrate Event Notice <uieventnotice@uillinois.edu>, "SiteMinder Event Notice" <sitemindereventnotic@uillinois.edu>
Cc: "Smith, Tracy L" <tracys@illinois.edu>, "Skaar, Chris" <cskaar@illinois.edu>
Subject: [System Outage]  CITES ICCN Networking Layer 3 Equipment Upgrade – Sunday, August 11 from 5:30 AM – 9:30 AM

EXECUTIVE SUMMARY:

 

This notice is to inform you of the following scheduled event this Saturday.

 

On Sunday, August 11, 2013 from 5:30 AM to 9:30 AM, CITES will be performing ICCN Networking Layer 3 Equipment Upgrade.  

Per CITES, no impact to Redundant Layer 3 services on the ICCN is expected, however, due to the nature of the work, unintended outages may occur. Non-redundant services should expect several outages during this maintenance window. Optical services on the ICCN will not be affected during the upgrade.  

AITS will be halting Application Manager/Appworx batch processing during this event.

 

 If any unexpected issues are encountered, the System Status page will be updated. 

 

For more detailed analysis of these events, see the appropriate sections below.

 

OF INTEREST TO:

 

Users of the following services:

 

SiteMinder Web Agents may experience brief intermittent periods when they cannot connect to the policy servers.  Websites using CA SiteMinder may experience sporadic  500 errors during these brief intermittent periods.

 

All production Application Manager/Appworx batch jobs scheduled to run Sunday, August 11 between 4:30 AM and approx.10:00 AM.

 

 WHAT & WHEN:

 

Change Date: Sunday, August 11th, 2013 5:30 AM to 9:30 AM – planned CITES ICCN hardware upgrade.

 

WHY:

 

 Per CITES: The reason for this event is to allow engineers to upgrade the Layer 3 hardware on the ICCN.  These upgrades will provide more flexibility to the ICCN as well as provide a 100Gb upgrade path.

 

 

IMPACT:

 

Per CITES:  Redundant Layer 3 services on the ICCN will see little to no impact as a result of the changes.  Non-redundant services should expect several outages during this maintenance window.  Optical services on the ICCN will not be affected during the upgrade.

 

SiteMinder Web Agents may experience brief intermittent periods when they cannot connect to the policy servers.  Websites using CA SiteMinder may experience sporadic  500 errors during these brief intermittent periods.

 

Application Manager processing will be placed on hold from approx. 4:30 AM until 10:00 AM.

 

 

CONTACTS:

 

If you have questions about the CITES event or experience issues as a result, please contact ICCN Operations.

 

Emergency: 217-265-ICCN (4226)

 

If you have questions about halting Application Manager processing, please contact AITS Deployment.

Mark Mesplay

AITS – Deployment

Office: 217-244-2814

Cell: 217-979-7480

Or 

AITS Service Desk:

 (312) 996-4806 (from Chicago)

(217) 333-3102 from Urbana-Champaign or Springfield

 

 

 

door access BRK 134

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We have installed one of the new wireless door locks.  The lock is not completed, there is no proximity reader yet and the card swipe is not configure.  The keypad does work the current code is #555555, pound sign followed by six fives.  We hope to have the card swipe working tomorrow Wednesday Aug 7.  The second door and the proximity functions are 2 to 3 weeks out.

Sorry for the inconvenience.  The old lock is the same code as before nothing has changed on that door yet.

Jamie Voyles
HSB 119
phone 217 206-7840
fax      217 206-7742

FW: ICCN Event: Fiber cut between Decatur and Urbana IL (08/06/2013) 0045)

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Jamie Voyles
HSB 119
phone 217 206-7840
fax      217 206-7742

From: owner-iccn-outages-l@LISTSERV.ILLINOIS.EDU [owner-iccn-outages-l@LISTSERV.ILLINOIS.EDU] on behalf of Skaar, Chris [cskaar@ILLINOIS.EDU]
Sent: Tuesday, August 06, 2013 1:11 AM
To: ICCN-OUTAGES-L@LISTSERV.ILLINOIS.EDU
Subject: ICCN Event: Fiber cut between Decatur and Urbana IL (08/06/2013) 0045)

## Description ##

At approximately 0045 on 08/06/2013, ICCN engineers were notified of a fiber cut on the ICCN network between Decatur and Champaign, IL.  Calls to the fiber vendor confirmed that this was scheduled maintenance.  The ICCN had not been notified of this maintenance.  The fiber vendor stated that the outage window is from 0001 to 0600.

 

## Impact ##

Redundant Layer 3 services on the ICCN automatically rerouted to recover from this fiber cut.  Optical services that traverse the ICCN path between Urbana and Decatur will remain down for the length of the outage. 

 

## Notes ##

ICCN Engineers will monitor the situation and send a note when all services have been restored or if the outage exceeds the expected outage window.  We will also work with the vendor to ensure that, in the future, proper notifications are sent so that we might inform our customers of potential service impacting events.  If you have questions about this maintenance or experience issues as a result, please contact ICCN Operations.

 

Emergency: 217-265-ICCN (4226)

Email: support@ui-iccn.org

Web Ticket: http://iccn.illinois.edu/contact-us/tickets/

 

 

Switch Virtualization tonight

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The Network team will be reconfiguring the two core switches to vitalize them (act as one switch)

The advantages are

                Increased bandwidth

                Greater redundancy

                Wireless high availability

 

There will be an impact on campus as we move through the steps most significantly, the wireless will be down while we reconfigure the switch in HSB.  Optimistically this should be less than 30 minutes others services should continue functioning through the secondary switch in UHB.  Once the configurations are complete on the HSB switch we will shut down the UHB switch and reconfigure it, this should have no impact on the wireless.  When both switches have been reconfigured we will run the VSS (virtualization command).

 

The plan is to start at 6:30p and to be finished by 9:00p. 

 

If need arises to revert to the previous configurations on the two switches those configs are available and can be reloaded.

 

Please let me know if there is some reason we should not proceed.

 

 

 

Jamie Voyles

HSB 119

217 206-7840

 

VSS Update

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As we began the process this morning it became apparent early on that it was going to be much more disruptive than we had thought.  So rather than cause problems we decided to postpone.

 

We will be trying again Monday Aug 5 starting at 6:30 pm to approximately 9:00

 

If you have something planned for this time frame please let Kevin, Scott or myself know.

 

There will be loss of wireless network while the HSB switch is removed from the network, reconfigured and restarted.

 

 

 

 

 

Jamie Voyles

HSB 119

217 206-7840